If you have reoccurring customers, a great time saving feature of Shiip is the address book. Once the receiver’s details are saved, you can simply enter just the receiver code chosen or begin to type the Receiver Name for details to auto populate. Here’s how to create a receiver! Select Settings Select Address Book from […]

Shiip allows you to upload an unlimited number of products into the platform. You have the ability to select the freight type eg. Carton, Satchel ect. Along with pre-set DG details if applicable. Weights and dimensions can also be preloaded.Save and assign a short code for easy use when creating shipments! To view the current […]

You can have as many users on the platform as you need. Roles can be assigned to users giving members different levels of permissions. You can also assign users to specific locations. To view users select Settings from the main navigation menu Next, select Users, then User List The list of current Users will populate […]

Select the consignment you wish to lodge a case on. Once you have chosen the consignment, select Actions, then Connote Enquiry.  A new screen will appear once you select Connote Enquiry. Here you will select the enquiry type that most relates to your question.This may be Late delivery, Other, Redirection, Return Freight, or Tracking Enquiry. Next, in the comments, you […]

If you are experiencing any technical difficulties on the Shiip platform that requires support from one of IT members here’s how to lodge a support ticket in just a few easy steps! 2. Fill out your details including Name, Email, Phone, and a brief description of the technical issue you need assistance with. 3. Once […]

Shiip report builder allows you to generate customised reports on all your shipments, anytime! 1. Select Reports from the top navigation menu 2. Begin by filtering to your desired date range. You may select one of the set options. eg. Last week, Last Month, Last quarter, or alternatively a custom range. 3. Next up is […]

Utilise the Shiip estimator to produce a cost estimation for jobs in a click of a button! 2. Start by entering the Despatch Location details You may select from the drop down option of pre-saved locations from your profile, or alternatively manually data enter Suburb, State and Postcode of Despatch Location. 3. Next, enter the […]

You can create as many despatch locations as needed on Shiip. You have the ability to assign certain users to each location, as well as certain carriers. To view current locations in your Shiip account, select settings in the main navigation menu From the menu on the left-hand side, select locations and then choose Locations […]

To cancel a shipment simply follow the below steps.

Creating shipments in Shiip is easy! 1. New Shipment Click on the New Shipment button in the top right 2. Sender Details Next, manually fill out the sender details. This is the dispatch location where the shipment will be collected from. Please note you can select the drop-down box and your pre-set default company names & […]